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Starting a Remote Business, Remotely

Andy Howard

I’ve written numerous times about remote working, including how remote working works for freelancers and how freelancers can overcome the daily challenges of working remotely. In this post, I’ll be talking about how I’ve launched a web design studio remotely.

Why do it?

Us freelancers love working for ourselves. We like the thrills of deadlines and chasing work. A common problem we face is that our services are not always scalable, as many of us are billing by the hour and we can only ‘get out’ what we put in. By establishing a business, I can take on a managerial position and spend more time making important decisions than sweating hours–but only if that’s what I want.

There’s a nice balance here, as I can still do as much work as I like but I never feel I have to. It’s still a freelance arrangement, as all clients are remote and the business is a collection of freelance and part-time staff, but is managed in such a way that it provides 24 x 7 service. That’s the first lesson: you can continue to enjoy everything you love about freelancing if you establish your business with a freelance business model.

Getting started

Many freelancers rely heavily on a small trusted network of peers for decision-making and guidance, and I’m no exception. I had the idea for the business about three months into traveling and remote working. It’s amazing what fresh air and a change of environment can do. I mocked up the idea and bounced it around my network. Thankfully, I received some brilliant ideas and advice from my peers, enabling me to change tack and develop the concept further. Second lesson: if you don’t already have a network of peers you can call on for assistance, see if you can establish one. You’ll need these guys for their intelligence and insight more than you realise now.

Making it happen

This will come as no surprise. While my business partner and I personally manage the business administration, most of the other work, including art direction, graphic design and web development takes place remotely. Despite having the skills to complete all of this work myself, I made the decision freelancers can sometimes struggle with: I decided to direct most of the work, instead of doing it. To make a business scalable you can’t take on all the responsibility yourself, and for some freelancers this may be the toughest aspect of making the transition. You need people you respect and trust who can follow your direction and help you realise your vision.

The upsides of this arrangement are obvious: the entire operation is location independent and I can call on specialists I would like to use, regardless of where they complete the work. Depending on where I am in the world, sometimes I can have work being done while I’m asleep.

The downsides need some consideration though, the main one being that co-ordinating a remote team takes more time than managing a team in one location. You need to take on the responsibility of full-time project manager, but unlike a typical business you can’t walk into the studio and start shouting. You need to carefully manage business requirements and timeframes with your team. You also need to keep camaraderie, teamwork and energy levels high when the team is spread across the globe. Third lesson: project management experience is a massive help when launching a remote business, and so is positivity. With good management, the collective efforts of a brilliant team should be better than each individual’s own efforts.

Getting it known

Being a web consultant/designer/strategist/whatever the word is today, I’ve helped clients launch and market websites many times over. For my own business, I’m personally responsible for all marketing and advertising and this clearly saves time and cost. If you’d like to launch your own business without this type of experience it could easily be done by taking on assistance from capable and experienced consultants.

However, you might be interested to know I’ve used an extremely simple launch strategy for marketing and advertising: word of mouth, blogging and Adwords. That’s it. I’ve got a more sophisticated second phase strategy I’ll put in place down the track, but this is it for now. Simple stuff. Doesn’t take a consultant to tell you that, right? Fourth lesson: you’re already a jack of all trades as a freelancer. You might be surprised at how capable you are if you turn your efforts towards establishing a business.

Making it work

Phew, Bullet Web Studio has launched and the doors are open. We’re a new brand in a crowded marketplace, but we have a unique value proposition we believe in. We also happen to deal remotely, both internally and externally. Not a typical web design studio, but it’s a model we have faith in for our clients and ourselves. Feedback so far has been brilliant and business is doing well. I’m confident in the success and longevity of the business, and like any starry-eyed entrepreneur I’ve got big plans for the future. Let’s see how it goes. I’ll publish a follow-up post three months in and share the startup stories with you all.

Fifth lesson: when you’re in business, particularly as a statup, keep the communication channels open. Be open, honest and embrace feedback.


Andy Howard

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  1. Another great post. I have been using the same business plan for a number of years now. I work directly with my clients but 75% of my production work is done by freelancers all over the world.

    Being able to go to bed knowing work is still being accomplished and that I am still making money as I sleep is a great feeling. And even though I don’t travel the world (yet) it’s nice to be able to go on vacation and still keep my clients happy.

    After spending a number of years sitting in front of my computer all night after working with clients all day, it’s great to be able to delegate the production to other freelancers that I trust to do the same high quality work my customers expect from me.

    A note to Andy - Would love to get on your team, even though I do mostly print production work, I have a few web catalog designers using my service.

  2. Very insightful post. I’ve learned the hard way that working remotely will test both your managerial skills as well as your efficiency. I look forward to watching this case study.

  3. This is very interesting indeed. I had not thought about that you can run your business remotely, ‘employing’ other freelancers. What a win-win situation! It makes perfect sense. You work as the project manager in stead of ‘on-the-floor’. I will think about this once I get some more experience. My plan was to work location independently anyway, and this opens up a whole lot of new opportunities for doing that.

    Congratulations with setting up the web studio :)

  4. Working remotely I lot more challenging, it’s little harder to communicate, but I think it’s dependent on your experience. Thanks for great tips! I am new in this area, but already got one type of this job too so I really got interest in this article!

  5. Fantastic little piece - validating and supporting my idea of freelancing on top of my day job by getting majority of the work outsourced to other freelancers and I simply take the seat of project manager and carrying out administration of my accounts.

    My first couple of projects - I was doing the front end development, and on top of my day job. This simply wasn’t going to work - i was unable to give my 110% energy onto the front end development - and of course - perhaps one of the most important things in winning more work is by having a quality portfolio!

    Now I am trying to build relationships with fellow freelancers out there - trying to get locals first by advertising on free boards such as gumtree.com. Then I will be able to see them face to face rather than over email via another continent.

    Keep up the supportive writing!

    Gill - http://www.gillandco.com

  6. Good post. Almost exactly the “business model” I have in mind for myself. Only difference is the products. Nice to see someone has made this work!

    Servaas

  7. This is something I tried in my business. I say “tried” because I’m back doing it all myself. The results just weren’t up to the standard I set myself. In any business that employs people, finding the right people can be the most difficult challenge facing you.

  8. thanks for the post - it’s inspiring to know that there are other freelancers out there adopting the model you’ve described. Can we call it something funky like “global sourcing”? I’ve been trying to push this model for the agency that i work for, but have struggled to make inroads. So i’m putting money where my mouth is and doing it myself.

    From what i can tell, there are great resources for outsourcing build, but not many resources for showcasing freelance web and flash designers. Does anyone know of any good links?

  9. @John Pitchers: Completely agree! This has been the hardest part for me too, and it’s task I didn’t take lightly. Once the appropriate people are extensively researched and brought into the fold, it’s a great thing when everything goes well. I see how this would be a huge problem if the right people just couldn’t be found.

  10. The remote working model is a one I’m seeing more and more in the translation services sphere. The two biggest issues are finding the right people, and most crucially, finding the right people who are willing to work at a price that leaves you sufficient profit margin for your efforts. Many good translators are savvy enough not to want / need to work for a middleman when they can just as easily (as they see it) go direct to the client. (Maybe this is because translation by its nature is not a task that can be cut down and farmed out to different people very easily). So you need to have a powerful proposition for your suppliers as well as your clients, plus some pretty airtight contracts to stop poaching and other unethical practices.

    Good on you for making a business out of this Andrew - I don’t for one minute see this as an ‘easy’ way to make money :)

  11. Great post.

    There are two great books on the subject (not necessarily for web work, but automating business in general):

    E-Myth, by Michael Gerber
    The Four Hour Work Week, by Tim Ferris

    You might check them out.

  12. Superb post, as a result of reading it I have actually started looking around to outsource some of my work!

    The only thing which I question (and this has been mentioned many times previously) is quality, both front and back end. A website can look great at the front but the code can be an absolute dog when you get into it, conversely an outsourced front end design (in my opinion) often simply lacks creative flare.

    And no offense meant at all but Bullet Web Studio kind of falls into that category, this website (freelanceswitch) is superbly designed, and you can see the quality oozing out of every corner. I feel that the sites listed on Bullet lack the attention to detail and perfection of the increasingly high web standards these days.

    I could be totally off the mark, and my comment could be irrelevant to outsourcing as some might argue that quality control is down to you, not the outsourced company/individual. But those were the first things that came to mind.

  13. Um, it’s startup, not statup. [moderator — you may delete my comment on that once you fix the spelling error]

    Second, I wish you luck. As a successful freelancer now, I’ve found that it’s incredibly easy to make money in this business if you know what you’re doing. But your enemy is time and getting tasks accomplished in the timeframe of many clients. And, sad to say, you’ll occasionally bump into bad freelancers out there who want you to do a project estimate and perhaps a 20 minute screen mockup — just so they can stop talking to you and can take your estimate and 20 minute screen mockup as inspiration for how they will respond to the client. You’ll also encounter clients who are what I call “children” — for instance, young, ambitious guys who want you to build them a video sharing site for $500 USD, which is completely unrealistic.

    On this site, the cartoons and the 12 Breeds of Clients — those are so true.

  14. This is great information, and I think it is a very applicable business model for today’s world. Our company is small, only 3 full time employees, and we all operate remotely, but I can see similarities in your vision and management approach to the way my “boss” (I say it that way because he’s way to awesome to just call my boss) views and does things.

    Thanks for the information; I’ll definitely be sharing it with the rest of our small business market. :)

    http://www.smallbusinessbrief.com/story.php?title=Starting_a_Remote_Business_Remotely

  15. Great article, it’s business model that requires a lot of work and it’s definetely very risky, but it’s totally worth it. What I think it’s the major problem with this model is the standards. The quality of the work can greatly vary from country to country, obviously due to the different kind of education available (by this I specifically refer to countries in development, such as mine) but still, there’s a considerable amount of capable individuals that can do any kind of work (easy example is India). At the moment Im starting a design studio in my country (small, me and another freelancer), but in the future I’d like to offer this kind service and apply this business model

  16. Great piece of article!

    As a freelancer and a consultant I usually visit my clients, so I donĀ“t miss that “office environment” that much. I love searching the web for inspiration and I like to discuss with my friends that work on areas that are are also creative-related. But I want to grow in my career, be more.

    This article shows an interesting direction.

    I’d like to be part of an environment like that.

    http://www.helvecio.com

  17. I agree it can be tricky and risky, but challenges are good! One of the key objectives in starting out should be forming relationships with people who’s work you respect and trust (as you mentioned). There are lots of great people out there who are very talented.

    Another benefit of this model is to help allow time for researching other services you may wish to provide. Instead of having to focus on the work piece, you can focus strategically on learning new skills and researching other possible service offerings. If you are a great web designer, why not learn more about video production, etc.

    Anyway, just my two cents. I enjoyed the article. Thanks!

  18. @Ryan: Great point there mate - having the time to look beyond the day-to-day demands certainly provides an excellent opportunity for thinking more strategically. It’s one of the best benefits I’ve realised so far.

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